Glenn and I would like to say "thank you" for the great job in installing our new Serefina Brown Lennox fireplace. When Don came to the house before the installation, he answered all of our questions and concerns. At the store, Monique was very helpful in giving us pamplets and assisting us in picking out the right stove. We appreciated the great customer service that was provided. We have had lots of compliments on the fireplace. We love the colour and style. It is just the right size. We would definitely recommend The Heat Source.
Glenn and Sharron McDonell
Don and Monique played a huge part in our home renovations with the installation of 2 fireplaces. They were great to work with, from helping us choose what would look best, efficient and tidy in the installation and have been superb in the after sales service. We've since sold the house to the first buyers through the door and the fireplaces were a major selling factor. We will definitely consult Don and Monique on our next project, and highly recommend them to anyone.
John and Silvana Klüver
I have once again begun to finalize the basement and have focused a little bit on the surrounding area of the fireplace you've installed for us and here is a picture for you.
We would like to extend to you, your son and husband our deepest appreciation for all that you have done to make this extension to our basement such an enjoyable one. Now ready for a power outage during the cooling months of Autumn, Winter, Spring and I hate to add Summer, but it is reassuring that we can rest a little more peacefully and in comfort of heat should we need it in the basement. Many thanks and hope you like the picture. I made the mantle and installed the tile (tumble marble brick facing) around the Lennox. Have a great day and continued success!
Mark & Monique
Don and team did an amazing job on our new gas fireplace. From working with us to select a new unit, in-home consultation, to consulting with the design, including a heritage wooden mantel and a stone face, to removing the old unit and installation. Our new fireplace is exactly what we were looking for and is heating our basement perfectly.
Doing business with the Heat Source has been a pleasure and we highly recommend their services.
Mr & Mrs Neuendroff
We recently purchased a Napoleon Portable Infrared Stainless Steel BBQ. from The Heat Source. We love it. We've cooked chicken, steak and pork-chops on it and the meat was excellent with the infrared it took no time at all to cook. The BBQ itself is portable, easy to take camping or anywhere you would like to take it. It is fast, easy and convenient. We highly recommend it to anyone.
Sondra and I wish to let you know how pleased we are with your company. We needed to make repairs and replace our fireplace inserts. We met Zack at the store. He listened to our wishes and expectations for these services. He offered suggestions and recommendations based on these discussions and made an appointment to meet us at our home.
Appointment times were timely and promptly attended. Our confidence in the company was enhanced due to Zack's sincerity and ability to hear, listen carefully and fulfill our needs. We purchased two new inserts and had a free standing stove repaired. Dates for the installations were set and deadlines were achieved.
The end product was our complete satisfaction which assured us that we had chosen a reliabel company committed to excellence.
Thank you Zack and the Heat Source for completing the project. We are most pleased and totally confident in recommending your staff, product and company.
The guys did an excellent job of installing our stove, Thank you. I'm sure we will get a lot of enjoyment from it.
Fast, clean and reliable service. Don has been servicing my stove and chimney for over 4 years. He leaves the place cleaner than when he arrives. He just replaced my 4 year old free standing fireplace that was too small to heat my house. The unit was purchased from a different and more shady dealer. When they came to install the fire place I was fed a line about the chimney and setup being inadequate and I needed a $4k upgrade. They were unaware I just got a WETT certificate for the chimney but needed to replace the old wood stove. Unfortunately I was stuck with the wood stove, and suffered with it for 4 years.
There was nothing like that from the Heat Source, they told me what would accommodate my needs and did not try to upsell. Don made sure the installation was perfect and provided the new WETT certificate. After using it for this winter I can say now that the new fireplace works perfectly, the basement is not too hot and the main level is not too cold. Plus as an added bonus (and as Don indicated) I am not burning as much firewood as I did with the old fireplace, and I am still using the same chimney that I was told needed to be replaced 4 years ago.
With sales and service like this I have and will continue to recommend the Heat Source to anyone.
My husband and I just purchased a Napoleon Barbeque from The Heat Source in Kemptville. We are thrilled with its performance. Our model features a rotisserie and we love it. We are able to cook a much wider variety of foods on the barbeque. We are very impressed at the high quality of the barbeque and expect that we will enjoy it for many years to come. We are also grateful for the kind and prompt service we received from Don & Monique Sturgeon at The Heat Source. We highly recommend both the store and the barbeque!
Thank you for the follow up letter. The fireplace is installed and working beautifully. We had enquired at other fireplace businesses and were not succesful in finding what we needed. Your company made a service call, determined our needs and supplied the unit we were looking for and then installed by a very proffessional and pleasant installer to our complete satisfaction.
Peter and Rilla Prince
My husband and I would like to compliment Don Sturgeon of The Heat Source for installing our new stove fireplace. We prepared our room by painting and brick backing for the fireplace and are very pleased with the installation process. We were provided with pamphlets of the various types of fireplaces. We chose the Serefina free standing gas fireplace by Lennox.
Don installed the outdoor pipe into the room ahead of time so that my husband could then complete the drywall for bricking. During the installation with a helper he laid sheeting to protect our hall floors, and was careful not to damage any walls when bringing the heavy stove in. His manner with his employee was a joy to listen to as they laughed and seemed to enjoy working together.
Thank you 'Heat Source' for a job well done.
Nickie & Ken Morgan
Thank you for your help in getting the right fireplace for our new home. Dealing with you and your staff was a pleasure. The Installation went smoothly and our new fireplace is beautiful. We are looking forward to the colder weather so that we can enjoy it on a regular basis. Thanks for the time you took to answer all our questions. We are very happy with our experience in dealing with yourself and your team at The Heat Source Inc.
Just thought I would drop you a line and share with you our appreciation of our Big Green Egg. It has been a pleasure to cook with, everything we have been trying on it comes out perfectly and the taste is just out of this world. Sure brings back summer memories of our youth.
Although I had made some research prior to buying it and was convinced on the quality of the product. I am still amazed with the ease of use, how quick it starts, how efficient it is , don't miss my propane BBQ at all. Our family and friends have nothing but positive comments for the food coming out of the Big Green Egg.
Thanks for your support, The Heat Source team has been great from buying to installing all went without a flaw and handled very professionally.
Muriel & David Prior
David and I would like to thank you for a job well done. The fireplace recommended was the right one for the room. The work was completed as scheduled and most of all the room was left neat and tidy. We are pleased with our fireplace and have mentioned our satisfaction to a lot of people.
Keep up the good work.
Ted and Barbara Warren
On the recommendation of friends, we contacted Don and the Heat Source when we decided to change our wood-burning fireplace to propane. We are very pleased with their expertise, they keep their appointments and, if there was to be a delay, we were informed. The old fireplace was removed cleanly and efficiently and the new system installed on time. We look forward to enjoying our new propane fireplace this winter -- thank you Don and staff at the Heat Source!
I wanted to write you to express my appreciation of the great customer service which you provided for the purchase and installation of the Lennox Gas Fireplace for our office. Your professionalism and commitment to both quality workmanship and service was much appreciated.
I would not hesitate to recommend "The Heat Source" to anyone considering purchasing items from your product line.
Jocelyne & Stephen Elliot
My husband and I just purchased a Big Green Egg and we are very thrilled with it. It makes the best ribs, chicken, beef and pizza's ever. We are just learning how to cook with it but it is fun and the food is amazingly delicious to eat. We have had guests over several times when we cook with the Big Green Egg they have all commented on how absolutely flavorable and scrumptious the meat done on the Big Green tastes. We have also purchased some hickory wood chips to enhance the smoke flavour of the meat and that went over big with our guests.
We love our green egg, its fast to start, excellent to cook with and the taste reminds my husband of the old fashion charcoal and wood barbecues he grew up at the cottage on Charleston Lake. The Big Green Egg is worth every penny. Initially we were going to purchase the Big Green Egg in Ottawa but when we noticed it was available locally we decided to buy in Kemptville instead and we are very happy with that decision. Indeed we also are very pleased with the excellent, professional service we have received from The Heat Source in terms of delivery and setting up of the Big Green Egg, answering questions and getting accessories we have wanted. Thanks Monique for helping make summer entertaining such a wonderful and tasty experience; and if you have any potential customer who want first hand testimony regarding The Big Green Egg we'd be happy to talk to them.
My husband, an avid BBQ/grill master, was looking to replace our big, bulky gas grill with something more compact and efficient and one that could be better closed off after use, so as not to attract uninvited guests from the animal kingdom to our veranda at night. The result of his search ended with the marvelous discovery of the Big Green Egg at a company in Kemptville, ON called THE HEAT SOURCE on 417 Rideau Street across from the beer store. The "Egg" he acquired, 15" grid diameter, is far more than a BBQ but a grill, a baking oven, a smoker and cook-stove all in one. It's a 2000 year old concept derived from the ancient clay cookers. It's thick ceramic egg-shaped sealed chamber made from space age material, hugs both fuel and food and delivers an entire meal fit for a king. The aroma and texture whether meat, fish, bread, veggies etc. is second to none. The rising crust pizza we enjoyed last night was the finest we ever tasted: Crispy golden on the outside and soft, fluffy and flavourful on the inside. What a marvel! Its one of the best investments we have made, it seals perfectly and takes up very little space. I highly recommend it.